Our commitments for mail orders
CORIMA manufactures high quality products and offers a high quality service to its customers, that’s our commitment. A Sales Manager can help you choose the best suited product(s) for you among our line of products. Prices are clear and easy to read as well as for shipping costs and insurance. A Sales Manager answers all your questions regarding the use, the maintenance and the warranty of CORIMA products.
The payment of your orders via credit card through our website is secured.
The complete satisfaction or full refund rule
1. You have 7 days to change your mind on corima.com
You have seven (7) days to return all or part of your order (except tailored and/or customized products) for exchange or refund. To do this, the unused products should be correctly protected in their original packaging and be accompanied by their invoice.
The exchange or refund will be taken into account only for the product at its original price excluding delivery costs from the moment when the product is returned in perfect condition to CORIMA in its original packagings with delivery costs paid.
To know more, please read: Our general terms ans conditions of sale for private mail orders
2. In case you receive a non-conform order, you get a full refund
We will pay you back or exchange the product that does not match your order. Your request and the return of the product(s) must be done within 7 open days after the delivery date.
“Return” shipping costs at CORIMA will be paid back to you on a basis of postal services “Letter service” for spare parts “Colissimo” or “Exapaq service” for parcels. Please contact us before sending items back to arrange the return in a good way.
(CORIMA will not take in charge returns of products made on an « Express service » basis for example).
The commitment
1. Shipments inside France
Shipments and deliveries during open days only.
Delivery by postal services for shipments in an envelop.
Delivery by postal services in Colissimo with signature upon receipt* for small parcels.
Delivery by Chronopost (to your home address or in a “Ici Relais” address with signature upon receipt* for bigger parcels (wheel(s), frame(s) etc…).
Cardboard boxes are neutral without any CORIMA logo on in order to prevent from the risk of theft.
* Our cardboard boxes are especially adapted to protect the products, nevertheless if your parcel is damaged, open or items are missing or damaged upon delivery please make the required reserves and claim on the delivery form. It is the buyer”s responsibility to check the products and to make any reservations on delivery, and to make claim against the carrier within the time prescribed. May we remind you that our products are shipped at addresses’ own risks whichever the mode of transport chosen and that it is possible to subscribe to an insurance during transportation (see “Shipping Costs”) when placing an order.
2. Delivery times and carriers
3. International shipments
CORIMA guarantees you the best possible shipping way.
In order to deliver in the best possible times, it is necessary that you inform us of the name + address + phone number of the addressee when placing your order. Parcels will not be delivered to: - P.O Boxes - «Poste restante» (general delivery, to be left till called for)
4. Taxes and custom duties
Taxes and custom duties due to goods importation must be paid by the addressee upon receipt of the parcels for deliveries outside the European Community.
The taxes amounts depend on the current rules applied in each country. CORIMA can unfortunately not inform you of their amounts. It is the buyer’s responsibility to be informed of these necessary information from local authorities and to respect goods importation rules.
5. Invoice
There is an invoice for each order. The invoice is always attached to the parcel. The invoice mentions each item you ordered and includes the shipping costs.